Your privacy is important to us and we are committed to doing all we can to protect your personal data.
The privacy policy of the Newcastle Clinical Skills Academy (NCSA) aims to inform you about how we look after your personal data when you visit our website, your privacy rights and how the law protects you.
It explains how the NCSA collects and processes your personal data through your use of this website, including any data you may provide when booking on and paying for any of our educational offers, and when you submit your personal details via the website’s forms.
Data controller
The Newcastle Clinical Skills Academy is part of the Newcastle upon Tyne Hospitals NHS Foundation Trust which is the controller and responsible for your personal data (referred to as “NCSA”, “we”, “us” or “our” in this privacy policy).
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
As a controller we collect and use (process) the following kinds of personal data:
- Educational: contact details, records of attainment, records of attendance.
- Employee: contact details, employment and educational history, leave records, management information.
- Service user: account registration details of users of our digital services, and details of those who subscribe to our newsletters or request a publication from us.
- Users of health and care services: demographic data.
The Data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status and / or title.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes any username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website.
- Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we collect your personal data
We use different methods to collect data from and about you including through:
Direct interactions
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
Automated technologies or interactions
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
Please see our cookie policy for further details.
How we use your personal data
We have set out below, in a table format, a description of all the ways we may to use your personal data, and the lawful bases we rely on to do so. We have also identified our legitimate interests where appropriate.
You can also contact us if you would like information about any courses you have booked with us or your user history.
| Purpose | Type of data | Lawful basis for processing and legitimate interest |
| To register you as a new customer | Identity Contact | Performance of a contract with you |
| To process and deliver your order including: Manage payments, fees and charges Collect and recover money owed to us | Identity Contact Financial Transaction Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy Asking you to leave a review or take a survey | Identity Contact Profile Marketing and Communications | Performance of a contract with you Necessary to comply with a legal obligation Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to complete a survey | Identity Contact Profile Usage Marketing and Communications | Performance of a contract with you Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | Identity Contact Technical | Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) Necessary to comply with a legal obligation |
| To share relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | Identity Contact Profile Usage Marketing and Communications Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | Technical Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which courses or services may be relevant for you.
You may receive marketing communications if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase of our services or other transactions.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Please note: If you have not booked a course with us within a 12 month period we will delete your data and you will be required to set up a new account with us after this period.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) as required or to enable us to comply with laws, regulations and obligations imposed by local or national governments.
In some circumstances you can ask us to delete your data: see the section entitled “Your legal rights” below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information, please see our cookie policy.
We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data protection
We have a data protection officer who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
If you have any questions about this privacy policy or our privacy practices, please contact our data protection officer:
Full name of legal entity: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Email address: [email protected]
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Information Commissioner’s Office
The Information Commissioner’s Office (ICO) is the body that regulates the Trust under data protection and freedom of information legislation.
If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Telephone: 0303 123 1113 (local rate)
Telephone: 01625 545 745 (national rate)
Email: [email protected]
General Data Protection Regulations Statement
The Newcastle upon Tyne Hospitals NHS Foundation Trust is a ‘Data Controller’ under the European General Data Protection Regulations (GDPR) and the UK Data Protection Act 2018.
This means that we are legally responsible for ensuring that all personal data we hold and use is done so in a manner that meets the current and future data protection principles.
We must notify the Information Commissioner about all our data processing activities.
Our Data Processing registration number is Z6173332 and details of our registration can be found here: Information Commissioner’s website
Changes to the Privacy Policy
We keep our privacy policy under regular review.
This version was last updated in August 2023.
Contact us
If you have any queries about our Privacy Policy or how we collect or use your data please get in touch.